Cornell University Library Collection Development Manual: Interacting with LTS

Interactions with the Acquisitions Department

Your orders may be sent electronically through OASIS, POOF, or e-NERF, as well as through e-mail to LTSORD-L. Paper orders may be sent to Acquisitions, 110 Olin, or placed in the designated box in 110.

For a list of contact persons in Library Technical Services arranged by topics, see http://lts.library.cornell.edu/lts/who/stafflist

ltsorders@cornell.edu: Use this to communicate with the Order Unit for monographs.

ltsrec-l@cornell.edu: Use this to communicate with the Receiving Unit.

e-resources@cornell.edu: Use this to communicate with the E-Resources Unit.

ltsebookorders@cornell.edu: Use this for questions about firm ordering of individual e-books.

ltsser-l@cornell.edu: Use this to communicate with the Serials Management Unit about payments (print and electronic); print orders; claims and cancellations (print and electronic).

Orders returned from LTS:
LTS will return your paper orders only if they have a question or need more information prior to ordering, for instance, "Want this ed?" or "Want c. 2?" Mark the order accordingly and send it back to LTS. If you do not send it back, the order will not be placed. If no paper order is returned, assume the order having been placed, that we already own the title, that we have a standing order for the series the title belongs to, or that it will be supplied through one of the approval plans.

Other communications with Acquisitions:
LTS will keep you informed if in the process getting the item something has changed. For instance, sometimes the vendor tells us that plans for the publication of a title have been abandoned and so the order is cancelled. In certain cases, orders are sent out only with price estimates (or no price at all) because we do not have specific pricing information at the time of order. Vendors have been asked to confirm a price before shipping if the actual price of the item is $100 or more over the price anticipated at the point of order. In other words, if we sent a purchase order without price information and the title cost $50, it would be shipped. However, if the title were $100 or more, the vendor is required to give us a price quote before fulfilling the order. Thus a title we estimated would cost $40 may be shipped if it really costs $65, but not if it is $140 or more. Acquisitions will contact you to confirm your continued interest in the case of a higher price.

Claiming:
LTS no longer does automatic claiming of firm or standing orders unless they are rush orders. However, they will claim on demand, if asked to do so by subject specialists. Send an e-mail to ltsord-l@cornell.edu asking that such-and-such a title be claimed. Give them the order number, which you can get from the order record in the Acquisitions module of Voyager. Don't request claims for items ordered fewer than 60 days ago for domestic items, 180 days ago for foreign items.

Serials claims are handled by E-Resources & Serials Management. Submit serial claims requests to ltsser-l@cornell.edu.