Printing Support FAQs and Troubleshooting for CU Print: Printing and Scanning for Visitors

Two big issues re: CU Print so far this Fall:

1. Make sure that patron's laptop is connected to Eduroam.  Many patrons are connected to Visitor or personal hot-spots.  CU Print will only work with secure Wifi, and Eduroam is the most secure Wifi.

2. Beth from CIT reports that they are seeing issues with CU Print software installations when AI or AI enhanced browsers are used for the download process.  Some of these AI tools are renaming the installation files and preventing the software from connecting to CU Print.   If you run into a patron who mentions they installed the software but cannot find the files, ask them which browser they used and recommend they use Chrome or Firefox.

Currently, there is no visitor printing available at Olin & Uris Libraries.  

Mann Library has visitor printing, payable with a credit card.  You can find more details here.

Visitors can use our Multi-function printers to scan.  Start by clicking the Guest button on the screen. 

From there follow the scanning steps provided by CIT, located here.