Printing Support FAQs and Troubleshooting for CU Print: Home

Two big issues re: CU Print so far this Fall:

1. Make sure that patron's laptop is connected to Eduroam.  Many patrons are connected to Visitor or personal hot-spots.  CU Print will only work with secure Wifi, and Eduroam is the most secure Wifi.

2. Beth from CIT reports that they are seeing issues with CU Print software installations when AI or AI enhanced browsers are used for the download process.  Some of these AI tools are renaming the installation files and preventing the software from connecting to CU Print.   If you run into a patron who mentions they installed the software but cannot find the files, ask them which browser they used and recommend they use Chrome or Firefox.

CU Print is a campus printing service offered by Cornell Information Technologies. It's a fast, easy, and inexpensive way to print. With CU Print, you can use any networked computer to send files over the campus network to laser printers located in libraries, computer labs, and elsewhere. CU Print is available at these locations.

To use CU Print, you'll need your Cornell NetID and password, plus a CU Print account. A CU Print account has been created for all matriculated students.

You can use CU Print printers from a computer on or off campus. You need to install CU Print software to use it from a personal, non-lab computer; computers in labs already have the software installed. 

In order to install CU Print or print to a CU Print printer, you must be connected to a wired campus network (desktop) or the EduRoam Wifi network. Printing will not work if connected to RedRover or the Visitor Wifi. If you're off campus, use CU VPN to connect to Cornell's network.