Printing Support FAQs and Troubleshooting for CU Print

Information on changes can be found at this link.

Of note:

• Multi-choice Print Release
• Refund Policy Change
• Print Cost and Economizing with Two-Sided Printing

For issues outside of your expertise, please refer patrons to CIT for help.   For install and printing issues that arise Monday through Friday from 9 am to 5 pm, patrons can schedule a Microsoft Teams appointment with CIT from this link: https://tinyurl.com/CUPrintHelp.   Patrons will need to authenticate with Cornell credentials.  

Newer Issues/Solutions: 

• Software installed but nothing is printing
  • Restart the computer after installing the software. 
  • Macs may have an outdated OS. Patron may need to update their computer. 
• Print jobs on Macs continually loading ("accepting")  
  • Has the patron restarted the computer after installing the software? 
  • Are they on EduRoam Wifi? Printing will not work with Red Rover. 
  • Is their computer up to date? May be using outdated OS and will need to update their computer.