Printing Support FAQs and Troubleshooting for CU Print: Home

The big changes for Fall 2025:

• Students now must log in to loaner laptops with NetID/password (last year this wasn’t required).
• Students must log in to the laptop with NetID/password before leaving campus (i.e. out of range of campus wifi) for the first time to create their login profile. Failing this, they must connect to the university VPN the first time they log in.
• Login profiles are no longer immediately wiped. They remain on the device for 20 days of inactivity, at which point they’re deleted.
• Web Print is now the default printing method for loaner laptops. PaperCut software is no longer installed on the machines.
• All laptop loans are now for 2 weeks – no more 3-hour loans.
• All loaner laptops are Dell/Windows machines. Cornell no longer loans MacBooks at any library location.

Loaner laptop links:

 Using the New Public (Student) Loaner Laptops

How to Log In Off Campus (If You Never Logged In On Campus) using Cisco AnyConnect VPN

Olin: 40 Dell/Windows laptops to loan

Mann: 36 Dell/Windows laptops to loan

Cornell Libraries no longer loan MacBooks at any location 

Web Print links:

How To Submit A Web Print Job

CU Print web login page (also accessible from the CU Print main page – second link on the left)

Web Print printing queues:

sf-printsvc10\CU Print-Web-BW (virtual) – 8.5x11 letter

sf-printsvc10\CU Print-Web-Color (virtual) - 8.5x11 letter

sf-printsvc10\CU Print-Web-LD-BW (virtual) – 11x17 ledger

sf-printsvc10\CU Print-Web-LD-Color (virtual) – 11x17 ledger

CU Print is a campus printing service offered by Cornell Information Technologies. It's a fast, easy, and inexpensive way to print. With CU Print, you can use any networked computer to send files over the campus network to laser printers located in libraries, computer labs, and elsewhere. CU Print is available at these locations.

To use CU Print, you'll need your Cornell NetID and password, plus a CU Print account. A CU Print account has been created for all matriculated students.

You can use CU Print printers from a computer on or off campus. You need to install CU Print software to use it from a personal, non-lab computer; computers in labs already have the software installed. 

In order to install CU Print or print to a CU Print printer, you must be connected to a wired campus network (desktop) or the EduRoam Wifi network. Printing will not work if connected to RedRover or the Visitor Wifi. If you're off campus, use CU VPN to connect to Cornell's network.