Printing Support FAQs and Troubleshooting for CU Print: Printing and Scanning For Faculty & Staff

Two big issues re: CU Print so far this Fall:

1. Make sure that patron's laptop is connected to Eduroam.  Many patrons are connected to Visitor or personal hot-spots.  CU Print will only work with secure Wifi, and Eduroam is the most secure Wifi.

2. Beth from CIT reports that they are seeing issues with CU Print software installations when AI or AI enhanced browsers are used for the download process.  Some of these AI tools are renaming the installation files and preventing the software from connecting to CU Print.   If you run into a patron who mentions they installed the software but cannot find the files, ask them which browser they used and recommend they use Chrome or Firefox.

Printing with CU Print is not currently available for Faculty & Staff.   CIT is working to integrate credit card uploading of funds.

Scanning is available for faculty and staff on the Multi-function printers.  

Faculty can follow the directions for student scanning found here.

Staff will need to log in under the "guest" button.  Once staff are logged in as guests, they can follow the scanning directions linked above.

Questions about when faculty & staff printing will be enabled in CU Print can be directed to CIT.