Remote Access Guide and Troubleshooting

Remote Research Resources

  • Passkey: Patrons should be encouraged to install Passkey if they're working off campus: Passkey Information Page.
  • Library Catalog: Encourage students to begin their searches from the catalog.
  • Google Scholar w/ Get It! Cornell: Patrons can adjust their settings so that Google Scholar search results include Get It! Cornell links:
    • From the Google Scholar search page, click the "hamburger button" menu link in the upper left corner.
    • Select "Settings" and then "Library Links"
    • In the search bar, type, "Cornell" and click the box for "Cornell University - Get It! Cornell"
    • Click the "Save" button.
    • Now "Get It! Cornell" links will appear next to search results in Google Scholar

Troubleshooting Common Errors

  • Passkey not working:
    • The patron may be attempting to use Passkey on a site to which we do not subscribe. Direct them to the library catalog.
    • Instruct the patron to clear their cache/browser history and restart their browser (this will close the chat window).
  • Site recognizes Cornell affiliation, but no access provided
    • Double check in the catalog that we should have access to the resource for the relevant time period.
    • If it seems we should have access, inform the patron you will forward their problem to e-Resources and they will let them know when the issue is corrected. Use the Ticket icon in your chat window to make a ticket of your chat transcript and assign to the "E-Resources Troubleshooting" queue. Alternatively, you can send a note to e-Resources (e-resources@cornell.edu) describing the problem.