Chat Reference Guide FOR LIBRARIANS during COVID-19: Recent Updates

This guide will be updated as services and policies change. Let Erica Johns (emj73@cornell.edu) know if there is something that should be corrected or added. Please note: we want to keep this lean and to the point. We will work to add other items as needed or as available.

• (6/21/21) Service Interruption. Borrowing services such as on-site checkouts, new requests for contactless pickup, retrieval from the Annex, and library-to-library delivery will be unavailable from Monday, June 21 through Thursday, July 1. More information on the Library Interruption page.
  • Borrow Direct and Interlibrary Loan of physical materials are unavailable from June 7 to July 30
  • Patrons can still request scans of articles and chapters.
  • Items that are returned after June 21 will be processed as soon as possible, but may still appear on patrons' accounts until July 16. No fines will be incurred. Items with due dates between June 14 and July 12 have been automatically renewed so that nothing needs to be returned during the service outage.
  • Patrons with extenuating circumstances can contact staff at the library where the book is held. Contact address on the Library Service Interruption page.
• (5/26/21) Summer updates
  • Beginning today, Mann, Olin, Kroch Asia, and Uris have turned off Chatter and are no longer requiring reservations for quiet study seats. Individual and group study rooms are reservable in LibCal:
    • OKU Spaces Page
    • Mann Spaces Page
  • ETAS has ended. All books previously available online as part of ETAS can now be checked out from the libraries.
  • Engineering is closing the Engineering Library space for the summer; today is their last open day (see Hours section at the Engineering Library Page)
  • Hotel has closed the Nestle space for the summer as of today.
  • ILR will stop using Chatter for their 1^st floor space very soon, and the space will be ILR-access only for the summer
  • Africana will continue to use Chatter for the summer
  • Quiet study spaces in the Law, Management, Veterinary Libraries, and the second and third floors of Catherwood Library are open by keycard access to the Law School, Johnson School, College of Veterinary Medicine, and ILR communities, respectively
• (5/5/21) Updates:
  • Library material will no longer be quarantined for 72 hours. Returned items will be discharged faster than before.
  • Book drops at the Mathematics and Music Libraries are now open.
• (4/15/21) Two updates:
  • Research by Appointment available at the Fine Arts Library starting April 15th. Patrons can schedule their appointment via e-mail.
  • Kroch Asia Library stacks will be available without an appointment starting April 19th. Students should make a reservation in chatter before entering the library.
• (3/19/21) Two updates:
  • On-demand, self-checkout laptop chargers are available in Mann Library. Patrons can ask at the front desk to check out the chargers.
  • Olin Library has Microform and multi-region DVD/VHS player workstations available by appointment. More information on the Printing and Other Onsite Services Page.
• (2/12/21) A few updates:
  • Information added about services for Cornell Tech patrons to BorrowDirect/ILL and Referral Directory pages. Most inquires from Cornell Tech patrons can be answered by the Cornell Tech libguide or referred to library@tech.cornell.edu.
  • Physical reserves that were in Uris are now shelved in Olin Library (1st floor). More information on Course Reserves page.
  • Course Reserves' media-digitization service now has its own e-mail (culmediareserves@cornell.edu)
  • A list of software available on library-loaned laptops added to the Equipment page. Also, laptop loans are now available at Olin instead of Uris.
  • Various operating hours updates
• (1/29/21) A plethora of updates:
  • Updated stacks-browsing policies for all libraries. See Library Spaces page for more information.
  • Late fees have been waived until June 30. Lost-item replacement fees resume March 1.
  • Updated cafe information. See Printing and other On-Site Services.
• Equipment (including laptop) loans have resumed. Students can reserve Laptops from Uris using the Laptop Reservation page and specialized equipment from Mann using the Specialized Equipment Reservation page. More details on equipment and laptop loans can be found on this guide's Equipment Page.
• (12/16/20) The physical collection of the Math Library is now available by appointment. For more information see the Library Spaces page. Holiday hours are available for each library on the Library and Hours page of the library website.
• (11/18/20) Added an End-of-Semester FAQ page with information about returning books, equipment, and post-break policies.
• (11/17/20) Physical course reserves have been moved from Uris Library to the 1st floor of Olin Library.
• (11/13/20) Contactless poster printing is now available at Mann Library. Turnaround time is approximately 48 hours. More information on the Printing and Other On-site Services page.
• (11/11/20) Appointment-based on-site access to Catherwood's collection now available. More information in the Library Spaces page.
• (11/6/20) Music Library now available for Research by Appointment. For more information, see Library Spaces page.
• (10/30/20) Certain boxes removed pending accessibility remediation. Referral Directory updated to reflect locations offering Stacks Access for Research and Research by Appointment.