Chat Reference Guide FOR LIBRARIANS during COVID-19: Recent Updates

This guide will be updated as services and policies change. Let Erica Johns (emj73@cornell.edu) know if there is something that should be corrected or added. Please note: we want to keep this lean and to the point. We will work to add other items as needed or as available.

• (9/24/20) All late fees for circulating materials are waived through February 9th, 2021.
• (9/22/20) Circulation of physical items through Interlibrary Loan has resumed. We expect turnaround times to be slower than usual in the early days. BorrowDirect turnaround times are about a week.
• (9/18/20) Olin Library now open for quiet study by reservation. Hours and other information available in Library Spaces.
• (9/16/20) Some minor updates:
  • Due to the volume of requests, we are now advising patrons that turnaround time for contactless pickup is 72 hours. Patrons will see items charged to their accounts before they receive an e-mail that the book is ready to pick up. They should wait for the e-mail before going to the library to get their book(s).
  • More information and help documentation for the Chatter app added to Library Spaces
  • Manndible Cafe is now open for grab-and-go. More information here.
  • Referral Directory added with e-mails for remote-research problems. More contact e-mails and phone numbers coming soon.
• (9/11/20) Mann and Uris Libraries will be open for quiet study starting Monday, September 14th!
  • All study space must be reserved via Chatter. More details and library hours in Library Spaces
  • Physical course reserves will be available in Mann and Uris. Students need to reserve a space to enter the libraries and access the reserves. More details in Course Reserves.
• (9/9/20) Additional details added to printing section of Other On-site Services.
• (9/4/20) Assorted updates:
  • Workflow for patrons who receive an error message when renewing books in Hathi Trust and ETAS
  • Recalls enabled. Information on holds, recalls, and renewals in Physical Materials.
• (9/3/20) Printing available! CUPrint up and running in Uris Library Tower Lab and Mann Library Makerspace. More information in Other On-Site Services
• (9/2/20) Updates:
  • Textbook request service now available to undergrads. More information in Course Reserves and updated decision tree.
  • Quiet study space in Catherwood and Management Libraries open by keycard access to the ILR and Johnson communities.
  •  Additional details added about Borrow Direct.